How does it work?

Operator

As an operator, you are in your typical working environment while wearing Augmented Reality (AR) Glasses. If you need support you can connect with a colleague or expert (Spectator) to collaborate efficiently on a specific task.

On-site staff can be trained and supported remotely through the Spectator using the remAid Web App:

Real-time audio & video communication
Hands free support
Interaction through various AR tools
Display images and videos on virtual whiteboard
Live Snapshots

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Spectator

With our Spectator Web App you can support your colleague efficiently from any location. You can either use a PC or a Tablet to assist your colleague.

The Spectator can remotely guide the Operator via real-time audio & video communication and interactive AR tools:

No installation needed, simply use the web-based browser application
Various AR tools: e.g. Pen, Pointer, Marker, etc.
Virtual whiteboard with Text & Drawing Tool
Drag & drop images and videos in-to the media library and display them on the virtual whiteboard

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What can you expect...

Experts are rare in certain fields and have to travel a lot to provide on-site training. remAid allows you to train and support your colleagues from any location - remotely. With remAid experts are now able to share their valuable knowledge, no matter where they are. Increase your sustainability by travelling less and save costs and time.

We are committed to deliberately keep our software simple and intuitive to use. For the browser application, no installation is needed. You can connect to an Operator wearing a HoloLens from about any modern PC or laptop. The only necessary condition is a stable internet connection.

Data security & privacy is one of our core values. We don’t store any user data and we are proud of that. remAid is using direct user-to-user connections with end-to-end encryption. Therefore, our software is perfect for use cases dealing with sensitive personal data.

Location Independence

Cost & Time Savings

Data Privacy & Security

Knowledge Transfer

Ease of Use

Device Independence

How can you benefit from remAid?

remAid can be used for various applications. Currently we focus on the medical, the industrial and the construction sector.

The main idea behind remAid is to make remote work accessible to specialists who have so far not been able to benefit from the progressive digitization of the working world, because they are performing “hands-on” jobs.

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What people say about us

remAid allows us to rapidly deploy new machines in our factories around the world. Our technical experts no longer have to fly around the world. The technician simply connects with remAid to a worker in the plant and helps him to start up the machine remotely. We were able to cut travel expenses and increased employee satisfaction.

Christian Farkas

Hirschvogel Group

By using remAid in our Next Level Operator training solution, we are able to offer our customers decentralized remote trainings worldwide. For us, this means real digitalization, sustainability, and cost efficiency. The training of the future - and we at Bauer are already living it today.

Jerobeam Rückert

Bauer Gruppe

With remAid, we were able to implement a technology, that allows us for the first time to provide remote guidance to a less experienced physicians in the operating room. The operation was performed by a surgeon in Lissabon, while the experienced colleague was located 900 km away in Spain. remAid makes remote collaboration in the OR possible.

Pedro Gouveia

Champalimaud Foundation

remAid has great potential in telemedicine but also in the area of medical device support. Augmented Reality Glasses enable medical staff to communicate with experienced colleagues at any time, regardless of location, which significantly increases the efficiency of treatment.

Christian Schmoll

Getinge

Usability Engineers for 20+ years

We are a team of employees including programmers, software developers, 3D artists and AR/VR experts. Together we form the augmented and virtual reality department of the Usaneers GmbH. Usaneers was founded in 2000 and has 60+ employees.

In addition to our projects in engineering and UX/UI, we offer a wide range of customized virtual and augmented reality software applications. We develop cutting edge applications for training environments and remote service solutions. The idea for our product, the AR software “remAid”, emerged from our enthusiasm for collaboration and our belief in the potential of virtual and augmented reality.

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Expert Collaboration. Everywhere.